FAQ / Shipping & Returns
General Questions:
Q: Who is John 3:16 Apparel?
A: John 3:16 Apparel is a Christian clothing brand focused on faith‑based designs that share the message of Jesus, especially the good news of John 3:16. We create apparel that looks good and points people to Christ.
Q: Where are you located?
A: We operate online at john316apparel.com and work with trusted production and fulfillment partners. [Optionally add city/state if you want.]
Q: How do I contact you?
A: You can reach us at [your support email] or through our contact form. We do our best to respond within 1–2 business days.
Sizing & Products
Q: How do your sizes run?
A: Most of our tees and hoodies run true to size. If you prefer a looser “streetwear” fit, we recommend sizing up one size. Please refer to the size chart on each product page for exact measurements.
Q: How should I care for my apparel?
A: For best results:
Turn garments inside out
Machine wash cold with like colors
Tumble dry low or hang dry
Avoid ironing directly over printed areas
Taking care of your apparel this way helps preserve print quality and garment life.
Shipping
Q: How long does shipping take?
A: Most orders are processed and printed within [X–Y] business days and delivered within [Z–W] business days after fulfillment, depending on your location.
You’ll receive a tracking number by email as soon as your order ships.
Q: Do you offer international shipping?
A: [Yes/No – customize]
If yes:
We currently ship to [list main regions/countries]. International delivery times and shipping costs vary by country and will be shown at checkout.
Q: How much is shipping?
A: Shipping rates are calculated at checkout based on your location and order size. We occasionally run free‑shipping promotions, so make sure you’re on our email list.
Orders & Changes
Q: Can I change or cancel my order after placing it?
A: We start processing orders quickly to get them to you as soon as possible. If you need to change or cancel, email us at [support email] within 12 hours of placing your order and we’ll do our best to help. Once your order has entered production or shipped, we may not be able to make changes.
Q: My order arrived damaged / incorrect. What should I do?
A: We’re sorry that happened. Please email us at [support email] within 7 days of delivery with:
Your order number
A brief description of the issue
Clear photos of the item(s)
We’ll review and work to resolve it as quickly as possible.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be happy with your order.
We accept returns for [store‑define: e.g., 14 or 30] days from the delivery date on unworn, unwashed items with tags intact.
Final sale and custom items are not eligible for return.
To start a return, contact us at [support email] with your order number and reason for return.
Q: Do you offer exchanges?
A: Yes. If you need a different size or color:
Contact us within [X] days of delivery.
We’ll provide instructions for sending the original item back.
Once received and inspected, we’ll ship your exchange or issue store credit.
Q: Who pays for return shipping?
A: [Customize based on your policy:]
Example option:
If we made a mistake (wrong item, size, or a defective product), we cover return shipping.
For other returns (change of mind, wrong size chosen), customers are responsible for return shipping costs.
Refunds
Q: When will I receive my refund?
A: Once your return is received and inspected, we’ll notify you and process your refund within [X–Y] business days. Refunds are issued to the original method of payment.
Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.